Your engagement letter is your first line of defense against scope creep. Don't start work without a signed engagement so you and your clients are on the same page about the deliverables and value from day one. The key to managing an out-of-scope request is having processes and solutions firmly in place, so you feel confident about renegotiating any additional work or pushing back on your client’s request, if you need to. Making sure you can charge and get paid for work that goes out-of-scope (aka scope creep) can be the challenging part. This could help you feel more confident when you’re talking to your new client.Ĭhanges in the scope of work can and often do happen. Write down the key points that you want to bring up during your meeting. Prepare what you’re going to say in advance. It will also allow you to present a proposal back to them that accurately reflects the challenges they’re aiming to solve. Spending the time gathering information about the scope of work and understanding their challenges will help set you up for success. This is one of the most important steps in the client relationship. Invest the time upfront to understand and clearly scope their requirements. That way you’ll have a better idea of who you’re dealing with and you can structure the discussion accordingly. Before hopping on a call, check out their website, LinkedIn profile, and other relevant resources. Equip yourself with information about the prospect, so you ask the right questions and mitigate the risk of any awkward silences. Consider the following tips:ĭo your research. A little preparation can help your discussion with first-time clients go smoothly and your relationship start out on the right foot.
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